Terms and Conditions
Last Updated: 01 March 2025
Welcome to Game Gallery! By using our website and purchasing from our store, you agree to the following Terms & Conditions. Please read them carefully before placing an order.
1. General Information
Company Name: Game Gallery
Registered Address: Fielden Street, Blackburn, BB2 1LH
Contact Information: Support@GameGal.com | 01254 292929
2. Payment Terms
We accept PayPal, Visa, MasterCard
All prices are listed in GBP (£) and include applicable taxes unless stated otherwise.
Payments are processed securely via Stripe, and we do not store customer payment details.
3. Product Descriptions
We sell:
✅ New & Pre-Owned Console Games
✅ Gaming Consoles
✅ Gaming Accessories (Controllers, Headsets, etc.)
While we strive for accuracy, product images and descriptions may vary slightly from the final product.
4. Delivery Terms
Shipping Providers: We use Royal Mail, DHL, FedEx
Estimated Delivery Time: Typically 5 business days (varies by location).
Shipping Costs: Displayed at checkout.
We are not responsible for courier delays or customs processing times.
5. Returns & Refunds Policy
Your statutory rights are protected under the Consumer Rights Act 2015.
5.1 Faulty Products
If a product is faulty, you are legally entitled to:
✅ A full refund within 30 days of purchase.
✅ A repair, replacement, or refund within 6 months of purchase.
If you receive a defective item, contact us at Support@GameGal.com with your order details.
5.2 Change of Mind Returns
New Products: Returnable within 30 days if unopened and in original packaging.
Pre-Owned Products: Returnable within 14 days if faulty or not as described.
Digital Products (Game Codes, Downloads): ❌ Non-refundable once purchased.
5.3 Return Process
1️⃣ Contact Support@GameGal.com with your order number.
2️⃣ Items must be returned in original condition.
3️⃣ Refunds are processed within 5-10 business days via the original payment method.
6. User Conduct
By using this site, you agree NOT to:
❌ Engage in fraudulent transactions.
❌ Post spam, malicious links, or false product reviews.
❌ Attempt to hack or disrupt the website.
We reserve the right to terminate user accounts that violate these terms.
7. Dispute Resolution
In the event of a dispute:
- Contact Support@GameGal.com to resolve the issue.
- If unresolved, disputes may be escalated to the relevant UK consumer protection authorities or a mediation service.
8. Liability Limitations
We are not responsible for losses caused by misuse of our products.
We are not liable for indirect damages, such as loss of earnings due to delayed shipments.
Our liability is limited to the total cost of the product purchased.
9. Termination of Service
We reserve the right to suspend or terminate access to our website if:
🚨 Fraudulent activity is suspected.
🚨 Terms & Conditions are violated.
🚨 Abuse or harassment is directed toward our staff or other users.
10. Privacy & Security
We comply with UK GDPR & Data Protection Act 2018.
Customer data is only used for order processing and marketing (if opted-in).
Transactions are secured via HTTPS encryption, and payments are securely processed through Stripe which complies with PCI-DSS standards for secure payment handling.
11. Social Media and Engagement
We maintain active profiles on Facebook, X, Instagram
Customers can engage, leave reviews, and participate in promotions through these platforms.
Inappropriate behavior on our social media pages may result in content removal or account restrictions.
12. Legal & Ethical Considerations
12.1 Online Selling Regulations (UK Legislation)
We comply with the Consumer Rights Act 2015, GDPR, and Distance Selling Regulations, including:
✅ Transparent pricing & product descriptions.
✅ A clear refund & return policy.
✅ Secure payment processing.
12.2 Ethical Considerations
We are committed to:
✔️ Honest advertising – no misleading claims.
✔️ Fair pricing – avoiding exploitative pricing strategies.
✔️ Inclusion & accessibility – ensuring an easy-to-navigate site for all users.
13. Changes to Terms
We may update these Terms & Conditions periodically. Any changes will be posted here with an updated revision date.
14. Contact Information
For any questions or support requests, contact us at:
📧 Email: Support@GameGal.com
📞 Phone: 01254 292929