Privacy Policy

Last Updated: 01 March 2025

Welcome to Game Gallery! By using Game Gallery’s services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

1. Introduction

At Game Gallery, we are committed to protecting the privacy and security of our customers’ personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you interact with our gaming retail services. By using our website and services, you agree to the practices described in this policy.

2. Information We Collect

We collect various types of information to enhance your shopping experience and to ensure smooth operations. This may include:

Personal Identification Information: Name, email address, phone number, and billing or shipping addresses.
Order and Transaction Data: Details related to your purchases, payment methods, and order history.
Account Information: Login credentials and profile information.
Usage Data: Information regarding your interactions with our website and services, such as browsing history, cookies, and device information.

3. How We Use Your Information

Your personal data is used for purposes including:

Order Processing and Fulfillment: To process, verify, and deliver your orders.
Customer Service: To respond to inquiries and provide technical support.
Marketing and Promotions: To send you updates, newsletters, and promotional offers, with your consent.
Website Improvement: To analyze usage trends and improve our website functionality and user experience.
Legal Compliance: To comply with applicable laws and regulations.

4. Data Retention

We retain your information only for as long as necessary to fulfill the purposes for which it was collected or as required by law. Our retention periods are as follows:

Inactive Accounts: Retained for 2 years after the last active use.
Pending Orders: Retained for 30 days.
Failed Orders: Retained for 6 months.
Cancelled Orders: Retained for 1 year.
Completed Orders: Retained for 3 years.

5. Data Security

We implement robust security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security assessments. Despite these efforts, please be aware that no security system is impenetrable.

6. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. We may share your data with trusted service providers who assist in operating our business, processing transactions, or servicing you, subject to confidentiality agreements. We also disclose information when required by law or to protect our rights, safety, or property.

7. Your Rights and Choices

You have the right to access, update, or delete your personal information. You may also opt out of receiving marketing communications by following the unsubscribe instructions provided in our emails. If you wish to exercise any of these rights or have any concerns about your data, please contact our support team.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your online experience, analyse website traffic, and support our marketing efforts. You can control your cookie preferences at any time.

For more information visit our cookie policy here.

9. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date. We encourage you to review this policy regularly.

10. Contact Information

For any questions or support requests, contact us at:
📧 Email: Support@GameGal.com
📞 Phone: 01254 292929